If Outlook can’t search the mailbox when using the Exchange search index the issue is probably related to the Exchange server. The MSExchangeSearch service indexes the e-mail message as soon as it reaches the mailbox database on the server. When the Cached Exchange mode is disabled, a mailbox-side index (managed by Microsoft Exchange Search Indexer) is used to search mailboxes. When Cached Exchange is enabled in Outlook, the local index of your computer is used to search for items. In this section we will see how Outlook search works when your mailbox is hosted on an Exchange server. It is recommended to scan a damaged pst file and repair it with scanpst.exe. In some cases, the indexing service Outlook Personal Folder (PST) cannot index files due to logical errors or corruption of their structure.
#Fix outlook 365 search not working windows
If the search problem persists, it is advisable to completely reset and restore the Windows search service index. How can I restore/reset the lead search index? Check the status of the Outlook index, as described above, and try to find something.
#Fix outlook 365 search not working full
Give Outlook time to complete the full indexing (this depends on the number and size of connected mailboxes and PST files). Activate Microsoft Outlook in the indexing options and save the changes. You now need to enable Outlook indexing in the search options, which was previously disabled. Open PowerShell’s mother console and restart the WSearch service: Select the Allow contextual indexing of this file next to the file properties checkbox -> click OK.Right-click on the desired OST or PST file and select its properties.Select the files one by one and click on Open file location.In the properties of the OST and PST files of Outlook, make sure that you activate the indexing (you should do this independent of the fact that the indexing is already activated in the parameters of the Windows search service). Exit Outlook and use the Process Manager to check that the outlook.exe process is not running on your computer.Disable indexing for Microsoft Outlook.In Perspective, open File -> Preferences.To solve the problem, you must temporarily exclude Outlook from items scanned by the Windows Indexing Service. If you haven’t made any major changes to your Outlook configuration for some time and indexing is still in progress, the Outlook index problem is obvious.Įnabling Outlook indexing via Windows search service If you have recently performed these operations (up to 3-4 hours), you will have to wait until indexing is complete. The Outlook search index is reconstructed when you add a new Outlook mailbox or a new Outlook Personal Folder (PST) file, when you move emails from one folder to another, and so on. Outlook is currently indexing your articles. However, if there are problems with the search, the status will be different: Outlook has finished indexing all your articles. If the indexing is correct, you will see the following status in the next window:
To do so, click on the Search tab and select Indexing Status under Search Tools.
So the first step is to check the status of the Outlook index. To perform a search, Windows Search must scan the contents of the mailbox and its PST files and create an index of all available Outlook items.
Outlook search performs the Windows indexing service. If you encounter problems when searching for email items in different versions of Outlook (nothing is found, not all results are displayed, not all *.pst files are used for the search, etc.), the recommendations in this article will help you solve your Outlook search problems (these recommendations apply to all current versions of Outlook 2010, 2013, 2016, 2019 and Outlook 365).Ĭhecking the indexing status of perspective Search
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